Opening Keynote: Make it Happen - The 3 High Performance Practices to Improve Productivity & Happiness Michelle McCullough Embark on a journey of self-discovery and productivity enhancement in our session, "Make it Happen - The 3 High Performance Practices to Improve Productivity & Happiness." Explore the intricacies of finding your purpose and acquiring tools for sustained focus. Learn the nuances of building a support system and cultivating a Power Team to navigate professional challenges. Uncover practical productivity strategies designed to streamline your workflow and amplify your output. Delve into the art of effectively seeking support within your key relationships. This session promises a deep exploration of high-performance practices, providing you with tangible insights and tools to enhance both your productivity and overall sense of well-being. Download Slides
[Breakout 1.1] 2024 CPT Changes Susan Rohde, Senior Manager, Eide Bailly, LLP Over 400 CPT code changes will be effective as of January 1, 2024. Many of which focus on common sections within CPT such as surgical services, radiology, cardiology and anesthesia. We will cover the highlights of the 2024 changes to help you and your organization prepare for next year. Download Slides
[Breakout 1.2] Rethinking Collections, How to Create a Payer Escalation Program as Part of the RCM Continuum Matthew Thomas, Founding Partner, RemedyIQ As volumes have increased and staffing has decreased, it has become challenging for healthcare facilities to recover 100% of the contracted insurance's expected reimbursement. Existing collection practices work, but they are limited in their ability to achieve optimal performance. The primary objective should be ensuring expected reimbursement is accurate upfront and learning to identify potential "trends" that can be bucketed to reduce the amount of manual work effort to recover underpaid claims, ultimately reducing aging and improving throughput. There are five main components of the program: 1.) Establish a stand-alone "Expected Reimbursement Integrity " team. This is maintaining the reimbursement platform, consistently evaluating over and underpayments for potential trends, and assess consistently over and underpayments for potential trends, and identifying false variances due to system errors (e.g., contract programming and remit posting issues). 2.) Create protocols that limit the number of "touches" and empower employees to identify potential trends or issues with reimbursement. 3.) Establish an escalation pathway across Revenue Cycle teams that includes pursuit levels, documentation best practices, and technology workflows to standardize the organizational approach to payor escalation. 4.) Create a stand-alone "Payer Escalation" team that is focused on scrubbing data and creating projects that group "like issues or trends" for escalation to the payers 5.) Establish a "Legal Referral Program" designed to take the following steps if necessary and create a standing agreement with a local attorney who understands the healthcare environment. This combination allows an organization to shift focus as payers change their behavior. Expected outcomes can generate anywhere from a 1-2% increase in Expect Reimbursement over 12 months. Download Slides
[Breakout 1.3] Cyber Attacks and the Risks: Effects of Ransomeware in Healthcare Ben Owings, CDPSE, CCSFP, CHQP, Senior Manager, Forvis Ray Baxter, CISSP, CISA, PMP, Director, Forvis The healthcare industry is the number one target of cyber attacks for 13 years in a row – and the number 2 of affected people is rising drastically. We will discuss the trends, threats, and ways to improve an organization’s cybersecurity posture via a more proactive risk management and compliance program. Download Slides
[Breakout 1.4] Access to the Left, Billing to the Right & Those Sticky Middle Revenue Cycle Processes Roger Rego, Revenue Cycle Manager, BerryDunn Denny Roberge, Principle, BerryDunn We hear much about the front and back end of the revenue cycle, but what do we know about the middle of the revenue cycle? Why does it matter? We will look at concerns around compliance risks, friction in conversations with medical staff and how the middle is the most challenging part of the revenue cycle for healthcare financial leaders. Download Slides
[Breakout 2.1] Securing a Seat at the Table: A Guide for HIM Professionals Elizabeth McElhiney, MHA, CHPS, CPHIMS, Director of Compliance and Government Affairs, Verisma Barbara Carr, RHIA, CHPS, Strategic Advisor, Verisma In today’s rapidly evolving healthcare industry, it is essential for Health Information Management (HIM) professionals to assert their expertise and secure a seat at the decision-making table. By actively participating in discussions regarding strategic initiatives, HIM professionals can contribute valuable insights and help shape policies that impact patient care, data management, and overall healthcare operations. This discussion will outline key strategies and actions HIM professionals can take to establish their presence and gain recognition in organizational leadership. Areas covered will encompass: - Enhancing your knowledge and expertise - Fostering relationships and collaboration - How to showcase your value and knowledge - Embracing technology and innovations Download Slides
[Breakout 2.2] Effective Denials Prevention and Management Colleen Goethals, VP, Mid-Revenue Cycle, Xtend Healthcare Denials are on the rise in healthcare. Health care administrators are making denials management a number one priority in 2023. Eleven percent (11%) of hospital claims are initially denied costing health systems up to 2% of net patient revenue. Ninety percent (90%) of those claims are preventable yet facilities don't take the time to respond or have the insight to do so. This presentation will share with the participants how to manage the denials; identify and address root cause(s); discussion of top trending denials; how to write successful appeal letters; and how measure success. Download Slides
[Breakout 2.3] Virtual Voices – Managing a Remote Team Julie Hable, Operations Manager, Mayo Clinic Explore the best practices that define successful remote leadership, uncover the advantages and disadvantages of virtual teams, tackle common challenges head-on, and engage in an insightful Q&A session. Discover the key attributes that make a remote employee and leader successful, master effective leadership practices for a virtual environment, and learn the art of crafting effective teams in the ever-evolving world of remote work. Join us as Virtual Voices transform challenges into opportunities, reshaping the way we lead and collaborate in the digital age. Download Slides
[Breakout 2.4] Improving Margin through Analytics and AI Micah Price-Offermann, RSM US LLP We will discuss the ways data and technology can help health systems increase revenue and reduce cost while improving patient experience and quality. We will provide real world use cases. Download Slides
[Breakout 3.1] How to Achieve Optimal ROI on your Vendor Relationships Mike Blievernicht, Senior Diretor of Client Services, Healthfuse Today’s revenue cycles leaders are relying on vendors more than ever to get it all done. But how can you ensure you’ve selected the right vendor, they are charging a fair rate, and they’re optimized to their fullest potential? Is there a better way to track, measure, and analyze vendor performance? These are just a few of the questions our speakers will address as they outline best practices in vendor management. Download Slides
[Breakout 3.2] Time for What Matters: Optimizing Resources and Time in Your Revenue Cycle Management Lori Zindl, President, OS inc. This presentation will delve into innovative strategies for freeing/creating more time for you and your revenue cycle teams to get back to doing the work you love. Work that can really make a difference in the growth and management of your organization. Rather than solely focusing on time management, we will explore how efficient resource allocation and optimization can provide opportunities to pursue our passions within the business context. Key topics include identifying and eliminating time-wasting activities, streamlining processes, utilizing technology effectively, redefining priorities, and aligning tasks with our strengths and interests. By incorporating real-world examples and case studies, attendees will gain insights into unlocking valuable time resources and discovering ways to combine their passions with business goals, resulting in heightened productivity, job satisfaction, and sustained growth. Download Slides
[Breakout 3.3] Transforming YOUR Team into a Performance Powerhouse Brian Garver, Senior Vice President, KeyBridge Medical Revenue Care Transforming YOUR Team into a Performance Powerhouse! The key to success is the people that surround you. Learn how to build an effective, high-performing team that delivers results. Teams have always been, and will always be, an essential ingredient for building a successful business. But building great teams isn't something that just happens. It takes planning and ongoing effort to get them right--and to keep them that way. Each team member plays a role and each individual is part of the whole. The combined efforts of their team members not only produce superior results, they also build a sense of solidarity within their organizations. Download Slides
[Breakout 3.4] No More Pandemic Relief Funding – Now What? Eric Lopata, Director, Forvis Adam Walter, Vice President, Lument Hospitals and health systems continue to navigate through turbulent times, all while striving for the goal of brining quality health care to their communities. As facilities continue to age and the importance of quality health care becomes increasingly evident following a pandemic, hospitals and health systems 2 recognize the need for facility expansion and capital projects. In a difficult economic environment with strains on cash flow and liquidity, the means in which organizations finance these types of expansion and capital projects becomes more important than ever. Access to safe and quality health care services may be dependent on it. This program will discuss the current economic environment, the opportunities for capital financing, the importance of developing reasonable financial projections to support that capital financing in a post-COVID era and the key financial metrics to consider in assessing the viability of capital financing. Download Slides
Keynote: Leading Multi-Generational Organizations presented by Dr. Alonzo Kelly The impact of up to five generations working side by side in the workplace presents a plethora of experiences that can evolve and challenge authentic relationships. Each generation, has a unique experience and understnading of the concept of respect, hard work ethic, and civility. How each of these are defined will influence how individuals recognize and respond to the world around them. As we become more intentional about shared definitions, we are more inclined to actively participate in contributing to a desired Organizaitonal Culture. Download Slides
Legislative Panel - The Future of Healthcare in Wisconsin Eric Borgerding, Wisconsin Hospital Association Mark Grapentine, Wisconsin Medical Society Jeremy Levin, Rural Wisconsin Health Cooperative Sean Kirkby, Wisconsin Health News (moderator) Delve into the intricacies of Wisconsin's healthcare future with our Legislative Panel at the upcoming leadership conference. Featuring panelists Eric Borgerding from WHA, Mike Grapentine from WMS, and moderated by Sean Kirby of Wisconsin Health News, the session will critically examine the evolving legislative landscape and its profound implications for healthcare in the state. Expect a nuanced exploration of policy, practice, and public health as these influential voices dissect key issues shaping Wisconsin's healthcare trajectory. This panel is a unique opportunity to gain deep insights into the complexities and potential transformations that lie ahead in the healthcare arena.
Closing Keynote: The Importance of Teamwork and Creating the Right Environment for Success presented by Harry Sydney, former Green Bay Packer player Harry's keynote, titled "The Importance of Teamwork and Creating the Right Environment for Success," draws on his remarkable journey from the gridiron to the boardroom, highlighting the pivotal role teamwork plays in achieving excellence. He shares his invaluable experiences, emphasizing the power of collaboration, trust, and leadership to drive individuals and organizations towards victory. Prepare to be inspired as Harry Sydney imparts a wealth of wisdom and lessons from his years in the NFL, leaving you with actionable takeaways that can be applied both on and off the field.